Service scope

Three operational strands

Each strand covers a part of the account lifecycle, from the first order to the invoice on file.

Accounts

Dedicated corporate accounts

Each business account is assigned an operations coordinator who handles order questions and account set-up. Your team keeps one clear point of contact.

Compliance

Contract aligned with French law

Commercial terms are framed under French and European commercial law. Documents are drafted for structured procurement review and internal approval.

Billing

Structured billing schedules

Invoices follow billing schedules set for accounting departments. Bank transfer remains the payment route, with order and invoice details kept consistent.

Engagement standards

How an account starts

An account begins with a short scoping exchange through the contact page, followed by account set-up and a confirmed billing route. Orders are then placed through the shop and checkout, and each one is recorded in the customer order page.

Service level commitments are agreed in writing before the first order. Payment is made by bank transfer against the issued invoice, and questions about any order can be raised with the coordinator assigned to the account.